Last Updated: June 11, 2026
Privacy Policy
Welcome to SaunterTour. We respect your privacy and are committed to protecting any personal information you share with us when using our website, contacting us on WhatsApp, or booking our Batam tour packages.
1. Information We Collect
When you contact us, make an enquiry, or book a tour package, we may collect the following information:
- Your name
- WhatsApp number or phone number
- Email address
- Travel date
- Number of travelers
- Preferred tour package
- Departure point, such as Singapore or Malaysia
- Special requests, such as hotel preference, dietary needs, or itinerary customization
- Payment or booking confirmation details, if required
We only collect information that is necessary to respond to your enquiry, prepare your itinerary, arrange your booking, and provide travel support.
2. How We Use Your Information
We may use your information to:
- Respond to your questions and tour enquiries
- Recommend suitable Batam tour packages
- Arrange ferry, hotel, transport, meals, activities, and local guide support
- Confirm your booking details
- Contact you before or during your trip
- Provide customer support through WhatsApp, email, or phone
- Improve our website, services, and customer experience
- Send updates related to your booking
We do not sell your personal information to third parties.
3. Sharing Your Information
To arrange your tour, we may need to share limited booking details with trusted service partners, such as:
- Ferry operators
- Hotels or resorts
- Transport providers
- Restaurants
- Tour guides
- Activity providers
We only share information that is necessary to complete your travel arrangements.
4. WhatsApp Communication
Most enquiries and bookings may be handled through WhatsApp. By contacting us through WhatsApp, you agree that we may communicate with you through WhatsApp regarding your enquiry, booking, itinerary, payment confirmation, and travel support.
Please avoid sending highly sensitive personal information unless it is necessary for your booking.
5. Payment Information
If payment is required, we may provide payment instructions through WhatsApp, email, or another agreed method. We do not store your full bank card information on our website.
Payment confirmations or receipts may be kept for booking records and customer support.
6. Cookies and Website Analytics
Our website may use cookies or analytics tools to understand how visitors use our website, improve performance, and measure marketing results.
This may include information such as:
- Pages visited
- Time spent on the website
- Device type
- Browser type
- General location data
- Button clicks, such as WhatsApp enquiry clicks
You can disable cookies through your browser settings if you prefer.
7. Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.
However, no online communication method is 100% secure. We recommend that you only share information necessary for your enquiry or booking.
8. Data Retention
We may keep your information for as long as necessary to manage your booking, provide support, maintain business records, and comply with legal or operational requirements.
You may request that we delete your personal information, unless we are required to keep it for legitimate business or legal reasons.
9. Your Rights
You may contact us to:
- Request access to your personal information
- Correct inaccurate information
- Request deletion of your information
- Ask how your information is used
- Opt out of promotional messages
10. Third-Party Links
Our website may contain links to third-party websites, social media pages, payment platforms, ferry operators, hotels, or travel partners.
We are not responsible for the privacy practices or content of third-party websites.
11. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us:
- Business Name
- SaunterTour
- +6285386868898
- Hello@sauntertour.com
- Location
- Batam, Riau Islands, Indonesia